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Delivery
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It is the customer’s responsibility to ensure that all furniture items will fit through all doorways, stairwells, halls, and around corners into the desired location.
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An individual 18 years or older must be home during the scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive the scheduled delivery, an additional delivery fee may be charged to reschedule the second delivery.
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Michaels Furniture is unable to deliver furniture above the third floor without an elevator. For any tight fit, the driver may request that the adult assigned to receive the delivery sign a damage waiver prior to attempting delivery. For the safety of the delivery personnel and of surrounding property, Michaels Furniture and its delivery providers are unable to remove any doors or fixtures.
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Please notify Michaels Furniture of any special requirements in order to complete the delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, and local road closures. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.
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In the event that the delivery team determines that it cannot safely deliver/assemble the merchandise due to poor accessibility or unsafe working conditions due to reasons beyond the scope of this agreement, Michaels Furniture and its delivery providers will not be required to proceed until the customer remedies the applicable cause. In order for Michaels Furniture to provide the quality service expected, the customer and their representatives should cooperate fully with the delivery team while at the delivery location; provide a safe, non-threatening environment and clear access. Failure to comply may be cause for cancellation of the delivery with no refund.
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The delivery date is scheduled at the point of sale if the item is purchased at the furniture store. Online, the delivery date is scheduled after the customer has successfully checked out of the online shop. If the customer needs to change the delivery date after the purchase has been finalized, please contact the Michaels Furniture Processing Department at the store in which the purchase was made at least 48 hours prior to the scheduled delivery date, or there will be an additional delivery fee.
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If an all-day delivery has been chosen, the customer agrees to be available from 11 a.m. to 8pm the day of delivery. The Michaels Furniture Warehouse will contact the customer the day of delivery to confirm that there is a driver en route.
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Michaels Furniture reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
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It is the customer’s responsibility to protect their floors from damage by laying rugs, blankets, or cardboard down prior to delivery. Michaels Furniture will not be responsible for damage to any floors.
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Michaels Furniture delivery personnel are not permitted to move furniture currently in the customer’s home, nor are they allowed to move or set up appliances and electrical equipment (this includes mounting televisions or installing appliances). Delivery installers will connect, ranges and dryers only if parts and labor service are purchased from Michaels Furniture.
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We want you to be completely happy with your purchase. Once your delivery is complete, please take a few minutes to inspect your merchandise. Notify the delivery driver immediately if:
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Any trash or packaging materials have been overlooked.
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The product is not placed to your satisfaction.
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You notice any unintended damage to your property
If you discover any of the above after the delivery team leaves, please contact Customer Service, and we will happily resolve any problems.
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All damages, including wood damage (chips, cracks, or scratches), must be reported within 2 days of delivery, or it will be considered in-home damage.
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Delivery fees are nonrefundable.​
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Delivery Policy
All deliveries include set-up and assembly. Our standard delivery area is a twenty-mile radius from our Pico Rivera warehouse. Please see the map below to see the area we cover.
Pick-Up Information
Pico RIvera Warehouse Pick-Up Policy
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Customer pick-up hours of operation:
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Monday-Saturday: 11 am-4:30 pm
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Wednesday and Sunday: Closed
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Please call your store of purchase at least 15-30 minutes prior to picking up your merchandise to ensure your items are ready when you arrive.
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Same-day pick-up is available.
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If purchasing the assembly option, please allow 24 business hours to complete your order.
Huntington Park Store Pick Up Policy
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Majority of merchandise will be picked up at our warehouse location unless specifically requested.
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Customer pick-up available from 11 am - 7 pm. Pick-up department closed between 1 - 2 pm.
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No pre-assembly available unless purchased.
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A retail store pickup must be scheduled at the time of purchase or a call must be made to the Processing Department 15-30 minutes prior to pick-up
Pick-Ups
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For the protection of our customers, please bring the photo ID of the person picking up the merchandise and the original paperwork/receipt from the purchase.
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Customer pick-ups are left in the original vendor packaging for safer transport to the customer’s home. The customer is responsible for inspecting all pick-up items prior to loading them into their vehicle and noting any external signs of damage to the Michaels Furniture shipping team. If the customer picks up an item that has an imperfection or concealed damage, it is their responsibility to return the item to Michaels Furniture for servicing or exchange.
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Michaels Furniture personnel are happy to assist in loading merchandise into customer vehicles; however, Michaels Furniture personnel cannot tie down any merchandise. Michaels Furniture is not responsible for any negligence or vehicle damage in securing merchandise into customer vehicles or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left the Michaels Furniture pick-up dock. Michaels Furniture is not responsible for any damage that results from the assembly of customer furniture.
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If requested, Michaels Furniture will transfer customer orders to our Huntington Park store for a one time charge of $29.95. If the items are not picked up within 48 hours of transfer, the items will be shipped back to the distribution center. The customer can pick up the items at the Michaels Furniture distribution center or there will be an additional $50 fee for another transfer. Please allow up to 3 working days for the items to be transported to a Michaels Furniture retail location.
Your signature on the delivery receipt acknowledges that you have received and inspected all of your merchandise in good condition.
